Workshops

Saturday October 10, 2009

Breakout Educational Sessions

1:00 pm – 1:50 pm

International Sales

Join Julie Glista, our International Operations Manager, as she shows you how to avoid the top 10 pitfalls in international shipping.  This information-packed workshop will identify the issues and reiterate the best techniques for successful international moves.

National Account Sales

Dick Scaffa will share the National Account Process with you – from prospecting, to proposing, to preparing a contract.  This seminar will build on the information shared in Tabletop Topics and get you on your way to calling on your “ideal” prospect.

1:00 pm – 3:00 pm

This 2-hour session will provide a detailed review of the DP3 Program.  In the first hour, there will be four brief presentations on various aspects of the DP3 Program, to include:

• DP3 Overview

• NFC Customer Service & Move Management

• DP3 Paperwork, 400NG and Billing

• Claims

2:00 pm – 2:50 pm

COD Sales

Calling on COD customers involves both sales and technical skill.  Join Jim Andersen and Dick Scaffa in an overview of the COD Sales process and a discussion on how the economy has changed the way we communicate with our prospective customers.

Selling to Internet Customers

Customers who come to us through internet leads are a different breed – they want quick response, electronic communication, and a GREAT price.  Learn from Paul Gregory how to shift the expectation from price to service and increase your closing ratio!